Help with a purchase.
Buying on Link Drop doesn't need an account, so support runs by email. Tell us what happened below and we'll reply to the address you paid with — usually within a couple of business days. We read and act on every message ourselves.
Send a request
Drops are digital goods, so purchases are generally final. We do refund a file that never downloaded, arrived corrupted, or was materially different from its listing — tell us which below and include anything that shows the problem (a screenshot, the error, what you expected).
Reaches us at support@mail.linkdropapp.com. We reply to the email above.
Before you ask
My download link expired.
Links are signed and short-lived on purpose. Your purchase stays valid for 30 days — open the receipt we emailed you and request a fresh link.
When do refunds apply?
Drops are digital and delivered instantly, so sales are generally final. We do refund a file that never downloaded, arrived corrupted, or was materially different from its listing. See the refund terms.
Something's wrong with a drop itself.
If a listing looks like spam, a scam, or breaks the rules, use the report button on the drop page — that routes it straight to moderation.
Please don't file a chargeback first.
Reach out here before disputing a charge with your bank. A refund is faster, and a dispute filed instead of a request can cost you access.